Order with Overnight delivery BEFORE 8PM Pacific (5PM Eastern) to receive your order the next business day. Also, on Fridays before 5PM you have the option of Saturday delivery, or Monday delivery.
All bats Except Senior Bats have a 1-year warranty with the manufacturer unless they are offered by us as a non warranty bat. Have your receipt handy when calling the toll free number with questions. We email out your receipt the day we ship the bat.
Contact us to cancel an order before it ships. Once it shipped the order is a return situation. We do not cancel pre-order product orders. Please buy accordingly.
Products can be returned within 14 days of the purchase date. The item(s) must be unused and still in the original packaging. Items with break-in service not eligible for return. Bat must be in-wrapper for return to be authorized. Refunds will be minus 20% restock fee to cover shipping and bank fees. Call or Email first to set up the return.
Exchanges can be made within 14 days of the purchase date. The item(s) must be unused and in the original packaging. The customer is responsible for the shipping in both directions. Call or Email first to set up the exchange.
Due to a Kelly’s Sports shipping mistake: If you receive any incorrect merchandise, contact Kelly’s immediately so that we can send you the correct merchandise along with a call tag that you will use to return the incorrect merchandise to Kelly’s. We will first collect the original shipment then send a replacement item.
• Overnight orders that come back “Return to Sender” may incur a $10 fee for the extra postage involved.
• Delivery notes placed into order notes during checkout, like “Put on front porch” do not get forwarded to delivery couriers. If you have a delivery instruction, please call us after placing your order. If you order after store closing hours, please email this instruction to firstname.lastname@example.org. Please note we cannot guarantee the courier will follow your instructions, as they have their own methods of delivering packages outside of our control.
Do I send my bat to you for a replacement if it breaks?
Do not ship bats to Kelly’s Ultimate or our distributors unless told to by someone for your specific order. Bats shipped to us will be held for 30 days. We will make an attempt to contact you, but in some cases we don’t have your information to do so. We will hold the bat for 30 days to let you try to reclaim it, then we will dispose of it at our discretion. Please contact the warranty department.